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Common problems

Quick answers to frequent issues. Each section links to the full doc for more detail.

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”I have extra characters” or “Same character appears twice”

Merge them. Open Breakdown → Elements → Cast Members (or Characters). Find the duplicate entries and use Merge to combine them into one. All references (scenes, dialogue) will point to the character you keep. The other record is removed. More: Merging duplicate characters or locations, Elements.

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”Duplicate locations” or “Same location with different names”

Merge them. Open Breakdown → Elements → Locations. Use Merge to combine duplicate locations into one. Scene headings and breakdown references will update to the location you keep. More: Merging duplicate characters or locations, Elements.

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How do I change or adjust a location for a scene?

Edit it on the scene. Open Breakdown → Breakdown, click the scene row to open that scene’s breakdown. Change the Location dropdown for that scene. You can also open Breakdown → Elements → Locations, edit a location’s name or details, or open a scene from the location’s scene list and change the assignment there. More: Tagging elements in a script breakdown, Breakdown.

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Export / Download is disabled or missing

You need a script in the project first. Import a script (PDF, Fountain, .txt, FDX) or paste text on the Script tab, then save. After the script is there, the Export dropdown in the script toolbar will work (PDF, Text, Fountain). More: Import a script, Download your script.

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Where’s the board for a character, prop, or scene?

Open the entity, then its board. From Breakdown → Breakdown, click a scene row (or View) to open the scene; use View scene board for that scene’s board. For a character, prop, or other item: open Breakdown → Elements, click a category (e.g. Cast Members, Props), then click the item. Its board opens. You can also open a scene’s breakdown and click an element in the left sidebar to get to its board. More: Boards, Boards and cards.

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Call sheet is missing talent or cast

Assign cast on character boards. Open each character’s board (Breakdown → Elements → Cast Members → click the character). Add or edit the Cast Member card with the actor’s name and email. When you create or resync the call sheet, talent is pulled from characters in the scheduled scenes. If a character has no Cast Member card or the scene isn’t on the schedule for that day, they won’t appear. More: Boards and cards, Your first call sheet.

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I don’t see a schedule or stripboard

A schedule (stripboard) is created automatically when you have a script with scenes. If you just imported, wait for parsing to finish. Then open Schedule (or Production → Schedule). If the project had no schedule and the script has scenes, a “Working Schedule” is created and your scenes appear on the stripboard. Add day breaks to group scenes into shoot days. More: Your first schedule, Schedule.

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Script won’t import or parsing failed

Check the format. PDFs must be text-based (not scanned images). Fountain, .txt, and FDX are supported. If you’re pasting from Word, use Paste as Plain Text (Cmd+Shift+V / Ctrl+Shift+V) so formatting doesn’t break structure. For best results from Final Draft, export as Fountain and import the file instead of pasting. More: Import a script, Paste text into a screenplay.